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WHOLESALE TERMS & INFORMATION
How to Place an Order: ...
Minimum Order: We ask for a minimum order of $50. This does not include shipping costs, which will vary on the size of the order and its destination.
Order Fulfillment: Please allow one week for delivery. We aim to respond to email orders within one business day, confirming receipt and date of shipment via email. Shipments will include packing slips, and invoices will be sent via email.
Payment: We ask that first orders be prepaid through an electronic invoice via credit card or ACH. All following orders will have net 30 terms applied. Invoices will be sent via email to be paid via credit card, ACH, or check. Please note that invoices more than 30 days overdue (i.e. 60 days past the invoice date) will incur a late fee of 1.5% of the total invoice amount, compounded monthly thereafter.
Shipping: Shipping cost will be added as a line item on the invoice. We use the best shipping method available, taking both weather and location into consideration, which is typically USPS Priority Mail. Shipping usually takes one to three days based on location. If you have an account with a preferred carrier, please provide your account number and zip code with your first order.
Warm Weather Shipping: When shipping in warm weather months and to locations over 70°F, we ship Monday -Wednesday to ensure the chocolate doesn’t sit in a warm warehouse over the weekend. We pack orders with InsulTotes and ice to avoid potential heat damage.
San Francisco Hand Deliveries: Local delivery is available to select neighborhoods, dependent on our delivery route, Wednesday and Thursday, 9am-3pm. We charge a $5 delivery fee.
San Francisco Pick-Up: You may pick up your order at 360 Florida Street Monday-Friday, 10 am-4:30 pm.
Custom Orders: Email us at wholesale@dandelionchocolate.com with the details of your custom or bulk order and we will do our best to accommodate you.
Allergens: All of our bars and ground chocolate are just two ingredients - cocoa beans and sugar. We don’t use soy, milk, eggs, dairy, or gluten. Our factory does not process nuts.
Shelf Life: All of our chocolate is best enjoyed within two years. The shelf life of chocolate is defined as the time in which it retains its acceptable appearance, aroma, flavor, and texture. All of our product packaging notes a best if used by date.
Storage Temperature: Store our products at a consistent, cool room temperature; 60-70°F. Avoid direct sunlight and keep it away from strong odors. Our chocolate is best at a relative humidity of 40-60% in airtight containers. In general, tempered chocolate’s melting point is around 85°F.
MSRP: Please reference our product sheet for suggested retail prices. We kindly ask that you don’t sell Dandelion Chocolate for less than we do. You can find our up-to-date pricing on our website, or just email us to ask.
Branding: We encourage you to share with your customers that you use or carry Dandelion Chocolate on your menu, website, or social media. If you’re interested in an official partnership or signature recipes, let’s chat!